Shipping & Returns
FREE SHIPPING TO AUSTRALIA
- Shipping options of Australia Post standard post (FREE) and express post ($19.95) for customers within Australia.
- Orders placed by 12pm AEST weekdays are dispatched same day. Orders placed after that cutoff will be dispatched next business day.
- Shipments are fully trackable, with signature on delivery.
- Please note we do not ship to PO boxes or parcel lockers.
- We highly recommend that you take out shipping protection at checkout for $14.95, which covers your shipment against loss, damage or theft.
WORLDWIDE SHIPPING
- Shipping to all international countries is $55
- Orders placed by 12pm AEST weekdays are dispatched same day. Orders placed after that cutoff will be dispatched next business day.
- Shipments are fully trackable, shipped via express international post with signature on delivery.
- International buyers are responsible for any import taxes or charges from their country.
RETURNS
Not sure if you’ll love it? We accept change-of-mind returns for bags and wallets within 7 days if unused with our tag attached. Returns/cancellations incur a $30 re-stocking administration fee per item and the customer is responsible for the return shipment including the postage cost and insurance.
Our returns procedure for a bag/wallet is strictly that you must request the return by emailing us at enquiries@luxeitfwd.com.au and ship the return in accordance with our return instructions given, before 5pm (EST) on the final day of the returns period.
Please note that watches and jewellery are not eligible for change of mind returns. Postage and insurance costs are not refunded for returns.
Full Ts &Cs for our shipping and returns can be found here.